An Insider’s Look: An Aviation Entrepreneur Tells Us How Saudi Arabia Has Changed Over the Past 10 Years

Shashank Nigam was one of the 2.5 million business travelers shuttling in and out of Saudi Arabia regularly on business in 2016. Mr. Nigam has worked with over 75 airlines as a global aviation entrepreneur, specializing in enhancing customer experience (CX) and relationships. He is also a citizen of the world; born in India, raised in Singapore, and having lived for periods of time in both Qatar and the Uganda, he now resides in Whistler, British Columbia, Canada with his wife and two daughters. From an airline and tourism vantage point, he’s seen it all – and having also worked directly with SAUDIA (formerly Saudi Airlines) throughout the past decade on various CX initiatives, he has a unique perspective to share. As I spoke to him over Zoom, he had a fresh face that reminded me that it was early morning in that part of th